Coldplay fans left gutted as technical difficulties prevent then from watching the Glastonbury show


Loyal Coldplay fans vented their frustrations on Saturday as they were unable to watch the band’s eagerly-awaited Glastonbury performance at Worthy Farm. 

Viewers paid £20 to access the livestream link, but they were forced to abandon ship after the festival’s system failed to load and stated there was an ‘invalid code’. 

Some fans were waiting for hours to no avail, and ultimately switched to the the Eurovision Song Contest. 

Oh no! Loyal Coldplay fans vented their frustrations on Saturday as they were unable to watch the band’s eagerly-awaited Glastonbury performance at Worthy Farm

They took to Coldplay’s official Twitter account to share their disappointment. 

One fan said: ‘Nooooo! Can’t log in. Invalid code for over an hour. Friends assembled in garden. Now singing Island in the Stream as it’s the only stream that’s working right now. Thanks Dolly [Parton].’ 

Another said: ‘Can everyone log in ok? Telling us we have an invalid code?? This is disappointing!!’ 

A third wrote: ‘Well.. no one can get access to the live event as the website is saying your access code does not exist.. sounds like a huge issue.. I’m not happy and neither is the whole of the Uk, support say just keep trying… not good enough.’   

Fail: Viewers paid £20 to access the livestream link, but they were forced to abandon ship after the festival's system failed to load and stated there was an 'invalid code'

Fail: Viewers paid £20 to access the livestream link, but they were forced to abandon ship after the festival’s system failed to load and stated there was an ‘invalid code’

Another user vented: ‘1 hrs 20 trying, invalid code, thank god Eurovision rescues us for LIVE music. Not happy here#LiveAtWorthyFarm’.

A fifth fan typed online: ‘An hour and five minutes of refreshing our access code to no avail…treading the moral tightrope of not wanting a refund for a charitable cause vs. being genuinely gutted that we can’t access the event that we paid for…’

After being flooded with messages regarding the technical problems, Coldplay manager Phil Harvey penned a heartfelt message, ensuring fans he was talking to Glastonbury organisers to fix the problem. 

He said: ‘I’m very sorry that everyone is having login problems. I’ve spoken to the organisers and I think (I HOPE) it’ll be fixed very shortly. I’ll let you know if I hear anything and again, I apologise for the frustration. PH.’ 

Missing out: Some fans were waiting for hours to no avail, and ultimately switched to the the Eurovision Song Contest

Missing out: Some fans were waiting for hours to no avail, and ultimately switched to the the Eurovision Song Contest

'Not good enough': They took to Coldplay's official Twitter account to share their disappointment

‘Not good enough’: They took to Coldplay’s official Twitter account to share their disappointment

The band’s loyal listeners expressed understanding as one responded: ‘It’s not your fault Phil we still can’t wait to see what you have in store for us (eventually) [red heart].’ 

A second penned: ‘We completely do . You’re doing a great thing and regardless of whether we see it now or later , nothing changes that . Thanks guys whatever happens we love you.’ 

A third added: ‘That’s ok…can’t wait for an IN PERSON concert to make up for it! Thanks for trying, gentlemen. Cheers from Southern California.’

Another Twitter user replied: ‘It’s ok Phil of it doesn’t work just tell Chris he has to come on Twitter and post a video of himself singing something to cheer us up lol.’ 

Thoughtful: After being flooded with messages, Coldplay manager Phil Harvey penned a heartfelt message, ensuring fans he was talking to Glastonbury organisers to fix the problem

Thoughtful: After being flooded with messages, Coldplay manager Phil Harvey penned a heartfelt message, ensuring fans he was talking to Glastonbury organisers to fix the problem

Support: The band's loyal listeners expressed understanding as one responded: 'It’s not your fault Phil we still can’t wait to see what you have in store for us (eventually) [red heart]'

Support: The band’s loyal listeners expressed understanding as one responded: ‘It’s not your fault Phil we still can’t wait to see what you have in store for us (eventually) [red heart]’

A fifth fan praised the manager and said: ‘Thank you for being the best manager ever Phil .’

MailOnline have reached out to Glastonbury representatives for comment on the technical difficulties.

Glastonbury kicked off on Thursday in a wholly different style to previous years, as acts took to the stage to record their performances. 

Leading the lineup HAIM, Wolf Alice and Damon Albarn took to the stage for extremely animated performances ahead of the show airing online at the weekend.

It's back! Glastonbury kicked off on Thursday in a wholly different style to previous years with Damon Albarn leading performances

It’s back! Glastonbury kicked off on Thursday in a wholly different style to previous years with Damon Albarn leading performances

Star-studded: Wolf Alice also took to the stage for the event, with Ellie Rowsell delivering an illustrious performance

Star-studded: Wolf Alice also took to the stage for the event, with Ellie Rowsell delivering an illustrious performance

Adapting: Last month, festival organisers announced the plan to launch a scaled down virtual replacement for the three day music festival on May 22nd

Adapting: Last month, festival organisers announced the plan to launch a scaled down virtual replacement for the three day music festival on May 22nd

Setback: The festival's 50th anniversary extravaganza, originally scheduled for 2020, was cancelled for the second year amid health and safety concerns regarding the coronavirus crisis

Setback: The festival’s 50th anniversary extravaganza, originally scheduled for 2020, was cancelled for the second year amid health and safety concerns regarding the coronavirus crisis

Last month, festival organisers announced the plan to launch a scaled down virtual replacement for the three day music festival on May 22nd.

The festival’s 50th anniversary extravaganza, originally scheduled for 2020, was cancelled for the second consecutive year amid health and safety concerns regarding the ongoing coronavirus crisis.

Speaking to Radio 2 presenter Dermot O’Leary on Wednesday morning, Emily Eavis revealed they were replacing the main event with a five hour special, filled with a roster of special guests.

The livestream event was also created to give festival regulars an opportunity to revisit some of the venue’s popular landmarks, among them its legendary stone circle. 

There in spirit: The livestream event was also created to give festival regulars an opportunity to revisit some of the venue's popular landmarks, among them its legendary stone circle (pictured DJ Honey Dijon)

There in spirit: The livestream event was also created to give festival regulars an opportunity to revisit some of the venue’s popular landmarks, among them its legendary stone circle (pictured DJ Honey Dijon)

Singing star: Jorja Smith took to the stage in a bold metallic look, as many stars finally got back to their performing ways after months of being holed up at home during the pandemic

Singing star: Jorja Smith took to the stage in a bold metallic look, as many stars finally got back to their performing ways after months of being holed up at home during the pandemic

No crowd this time! She looked chic in her retro-inspired outfit adorned with gems and sequins

No crowd this time! She looked chic in her retro-inspired outfit adorned with gems and sequins

Man in white! Kano, who also starred in the series Top Boy and is known for his critically-acclaimed album Made in the Manor, donned a suave ensemble as he delivered a performance for the stream

Man in white! Kano, who also starred in the series Top Boy and is known for his critically-acclaimed album Made in the Manor, donned a suave ensemble as he delivered a performance for the stream

She said: ‘Since last March we have been working on our first global ticketed live stream event. It’s taken a long time to get to this point, and we’re pleased to announce today that on the 22nd of May we’re going to be streaming an incredible line up of artists, all from Worthy Farm.

‘We’re taking you through a five hour journey during an evening at Worthy Farm with artists, so it’s going to be like the festival but without people.’

She added: ‘Essentially we have got incredible bands like Coldplay, Damon Albarn, Idles, Michael Kiwanuka, Jorja Smith and lots and lots of very special guests along the way.

‘We’re going to take you on a journey through all of those spots that you know and recognise from Worthy Farm, so the woods, the railway line, the stone circle, and it’s going to build into this whole epic journey.’

Taking to the stage: He was surrounded by his band dressed in their own all-white ensembles and excitedly brandishing their instruments for their fun showcase

Taking to the stage: He was surrounded by his band dressed in their own all-white ensembles and excitedly brandishing their instruments for their fun showcase

Showman: Mercury Award winner Michael Kiwanuka brandished his beloved guitar to deliver a pared-back performance

Showman: Mercury Award winner Michael Kiwanuka brandished his beloved guitar to deliver a pared-back performance

Jaw-dropping: Despite absence of a vast crowd, Glastonbury bosses still ensured the stream was a stunning sight in the Somerset countryside (Damon Albarn pictured)

Jaw-dropping: Despite absence of a vast crowd, Glastonbury bosses still ensured the stream was a stunning sight in the Somerset countryside (Damon Albarn pictured)

Rocking out! The Idles joined the lineup for the first ever virtual version of the festival

Rocking out! The Idles joined the lineup for the first ever virtual version of the festival

Eavis also confirmed the one-off event would be directed by Paul Dugdale, who previously worked with Ariana Grande and Taylor Swift on their respective Netflix tour documentaries. 

Tickets cost £20 each and were unlimited, with the livestream taking place across four different time zones. 

The move would help recoup some of the enormous £5million Worthy Farm lost after being forced to cancel their 50th anniversary event in 2020. 

Wow! Roisin Murphy was dressed in a bold green jumpsuit with metallic shoes as she delivered an energetic performance

Wow! Roisin Murphy was dressed in a bold green jumpsuit with metallic shoes as she delivered an energetic performance

Across the globe: Tickets cost £20 each and were unlimited, with the livestream taking place across four different time zones (pictured Coldplay)

Across the globe: Tickets cost £20 each and were unlimited, with the livestream taking place across four different time zones (pictured Coldplay)

Loss: The move would help recoup some of the enormous £5million Worthy Farm lost after being forced to cancel their 50th anniversary event in 2020

Loss: The move would help recoup some of the enormous £5million Worthy Farm lost after being forced to cancel their 50th anniversary event in 2020



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